Frequently Asked Questions

General Questions

  • What is Rappora?

    Rappora is a software platform designed for home care agencies to run their entire business from any mobile device. Home care agencies that use Rappora typically provide non-medical caregiving services for the sick, elderly and disabled.

  • What is non-medical home care?

    Non-medical care, sometimes called custodial care or private-duty care, refers to the assistance and services provided by caregivers who are not nurses, doctors or other licensed medical personnel.

  • What services do you provide?

    Rappora relieves your back office staff of tedious, time-consuming tasks so that they can focus on what matters most: delivering the best care possible to your clients. Rappora does this through digital care plans, caregiver scheduling, point-of-care documentation, reporting review, billing and automated client outreach.

  • Can I run my agency from my phone?

    Yes, and that's what makes Rappora so great. We know running a home care agency means you are often on-the-go. Rappora is designed to give you an incredibly powerful mobile experience so you can be in control, no matter your location.

    If you don't want to use a mobile device, that's okay! Our desktop-web experience is amazing too.

Pricing

  • How does pricing work and what is included in the fee?

    Our pricing is simple and transparent. You pay a monthly subscription fee based on the number of clients you serve each month. Even better, you are only charged for your active clients; there is no additional charge for past clients’ data.

  • Is there an additional cost for employees?

    There is no additional cost for employees to use Rappora. You pay one monthly price that includes everything we offer.

Product

  • What should I expect when setting up my agency on Rappora?

    Setting up your agency with Rappora is easy! Create your business account, fill out your profile, invite your employees, add your clients and you’re done! If you want to integrate with QuickBooks® there is one additional step that requires you to push a button :). Visit our Help Center to learn more.

  • How do I add my employees to Rappora?

    Rappora offers employee self-onboarding. It's a streamlined, secure way for employees to join your business account without you having to do all the work. Invite your employees by email or SMS text to fill out their own personal information online. Once an employee signs up, you can review, edit and approve their profile.

  • Do I need to download an app to use Rappora?

    You do not need to download the apps from the App Store or Google Play to use Rappora. You can access Rappora online from any web-enabled device, such as computers, tablets and smartphones.

    We suggest using the web application when in the office, and the mobile apps on-the-go.

  • How do I use Rappora?

    1) Create a Carespace per client and design their plan of care as you see fit.

    2) Schedule caregivers as needed. Caregivers will be notified of upcoming shifts.

    3) Caregivers clock-in, document their care and clock-out to generate a Care Note.

    4) Review the Care Note for care and time, then process billing and payroll.

  • What is a Carespace?

    A Carespace is a collaborative online space for each client. A client's Carespace contains their personal information, care plan, schedule, locations and contacts.

  • Will my caregivers understand how to use Rappora?

    Yes! Our mobile apps are intuitive and easy to use. We designed Rappora for all levels of caregiving. We also have a well-documented Help Center and an incredible support staff to help your caregivers thrive.

Compliance & Security

  • Are you HIPAA-compliant?

    Yes! We comply with all HIPAA administrative, privacy and security rules. We have signed Business Associate Agreements (BAAs) with our software vendors.

  • Do you sign Business Associate Agreements?

    Yes, we sign BAAs with all customers to verify that all Protected Health Information (PHI) is protected in accordance with HIPAA guidelines.

  • How secure is my data on Rappora?

    Rappora’s data is fully encrypted at rest and in transit using 256-Bit SSL encryption. We employ state-of-the-art firewalls, maintain nightly data backups for the last 90 days and monthly for the last 6 years, and our data resides in multiple high-security access-controlled data centers spread out across the country.

Integrations & Data

  • Does Rappora integrate with my current accounting software?

    We seamlessly integrate with QuickBooks® Online and provide numerous exports for other accounting processes.

  • Will you help me get my current data in your system?

    Yes, although we will need to learn about your specific needs first.

  • What data exports are available?

    In addition to QuickBooks® employee and customer syncing and QuickBooks® invoice generation, we provide comma-separated value (CSV) exports.

    Care Plans can be exported as PDFs, often placed in in-home care binders.

    Care Notes can be exported as PDFs, often used for Long Term Care (LTC) reimbursement and for audit purposes.

Devices

  • Do you have mobile apps?

    Yes, you can download our iPhone app from the App Store. If you have an Android device you can download Rappora from Google Play. You can also use Rappora in your browser by going here.

  • Do I have to provide mobile devices for my caregivers?

    No, caregivers can use their own phones. On occasion, some of our customers leave tablets at client locations for caregivers to share and document their care.

  • If I do provide devices, can my caregivers share them?

    Yes, caregivers can log-out and log-in to access their accounts.

  • What if my caregivers don't have smart phones?

    Although most caregivers have their own smart phones, caregivers who don't have compatible phones can document their care on their computer or tablet when they return home after their shifts have concluded.

  • What happens if my caregiver does not have WiFi or cell reception at the client’s location?

    If a caregiver is unable to clock-in because they have a poor signal, the caregiver can submit a late Care Note when they get home or find a better Internet connection. You will be notified when a late Care Note is submitted so you can verify the shift's times and locations.

Support

  • What are your customer support hours?

    Our customer support team is happy to help! We are available 24/7 and only a call, text message or email away.